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Group 1 Software Introduces e2 Suite for Online Account Management, e-Billing and Customer-Care Solutions
Simple Presentment and Payment to Advanced Online Account Management With Outsourced Option Helps Businesses Streamline Billing, Accelerate Reconciliation and Build Customer Loyalty
Lanham, MD, May 17, 2005 Group 1 Software, Inc., a Pitney Bowes Company (NYSE:PBI), today introduced the e2 Suite, a powerful and flexible online account management, e-billing, and customer-care solution for financial, telecommunications, utility, healthcare, insurance and retail businesses, as well as state and local governments.
Combining the strengths of Pitney Bowes and Group 1, the e2 Suite provides businesses worldwide with a comprehensive, modular technology platform, services and proven expertise to meet the diverse needs of todays business-to-consumer (B2C) and business-to-business (B2B) customers. With e2 Suite, companies are now enabled to effectively manage the migration from paper based to electronic commerce, reducing overall billing and payment processing costs; streamlining dispute processing and reconciliation; and improving cash flow and overall customer service.
Group 1's e2 Suite integrates high-speed, secure archiving, e-presentment, e-payment, advanced online account management and call center e-service technologies, with a full-service outsourced solution option. The e2 Suite is a strategic component in Group 1s complete Customer Communications Management (CCM) solution. It provides electronic distribution and document management, a secure, high-performance vault for storing and retrieving all customers data and documents, and e-billing, online account management and call center service capabilities to CCM.
The e2 Suite helps tie CCM together, said Alan Slater, president of Group 1 Softwares DOC1 Division, by integrating and managing digital and print communications intelligently, delivering fast and efficient customer service while streamlining bill, invoice, payment and reconciliation processing.
Businesses can quickly deploy simple online presentment and payment, providing customers with immediate online access to bills, invoices and statements, with flexible payment options, while reducing print and mail costs. With Group 1s e2 Suite, advanced, integrated online account management for both B2C and B2B applications, customers and business partners also gain real-time status of accounts and balances, online adjustments, dispute resolution and reconciliation, and billing analysis and reporting. Built on a scalable J2EE technology platform, online account management solutions are customized and integrated with a companys database, application server, legacy systems, finance, Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems to create an efficient end-to-end billing and invoice process. Businesses can also integrate their self-service online account management system with call center customer service.
Group 1s e2 Suite also offers companies the e2 Vault, an integrated, high-performance archive and retrieval system. A unique component, the e2 Vault provides unrivaled real-time indexing, compression, storage and retrieval of documents and data in their native format, delivering a fast and seamless implementation and instant access to any documents, regardless of size or age. Businesses can leverage XML for data repurposing and distribution into back-end business processes, as well as maintain exact replicas of documents to help satisfy legal requirements, such as those mandated by the Health Insurance Portability and Accountability Act (HIPAA) and Sarbanes Oxley.
e2 Suite also provides businesses with a full service outsourced option hosted in Pitney Bowes world-class data center. All systems within the data center are reliable, secure, fully redundant and monitored 24x7. Providing outsourced solutions and services since 1998, the Pitney Bowes data center processes 5.5 million transactions monthly for various banks, billers and internal customers.
The integrated e2 Suite allows companies to start deploying electronic solutions quickly, realize an immediate quick return on investment, and easily enables their solutions over time to take advantage of more advanced online account management services, according to Slater. Businesses can also begin with an outsourced solution and easily migrate in-house to react to changes in their business. With Group 1 and Pitney Bowes combined 12 years e-commerce expertise, we are able to deliver a robust online account management solution for today and the future."
Group 1's products and services allow businesses to maximize customer relationships by enabling web-based billing, customer self-service and targeted marketing. Demonstrations of e2 Suite and the CCM solution are available at Pitney Bowes booth #1049 at AIIM/ON Demand, being held in Philadelphia, PA, through May 19, 2005. For more information, contact Group 1 Software at 1-888-413-6763.
About Group 1 Software
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